Privacy Policy

Your privacy and data protection are fundamental to our architectural practice

Last Updated: December 2024

Introduction

At Lumin Flare Zenova, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our architectural services. We operate in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Personal Information

  • Name and contact details
  • Email addresses
  • Phone numbers
  • Project requirements
  • Property information

Website Information

  • IP addresses
  • Browser type and version
  • Pages visited
  • Time and date of visits
  • Referral sources

How We Use Your Information

Project Services

To provide architectural design, consultation, and project management services

Communication

To respond to inquiries, provide updates, and maintain client relationships

Service Improvement

To analyze and improve our services, website functionality, and user experience

Legal Compliance

To comply with legal obligations and protect our rights and interests

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With trusted service providers and consultants
  • When required by law or legal process
  • To protect our rights and property
  • With your explicit consent
  • In case of business transfer or merger
  • For professional collaboration on projects

Data Security

Encryption

All data transmissions are protected with industry-standard SSL encryption

Secure Storage

Your information is stored on secure servers with restricted access controls

Access Control

Only authorized personnel have access to your personal information

Your Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. These may include:

Essential Cookies

Required for website functionality

Analytics Cookies

Help us understand website usage

Preference Cookies

Remember your settings and choices

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Address:
1285 West Georgia Street, Suite 420
Vancouver, BC V6E 3R5, Canada
Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.